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Susan Snyder
813 Arlene Ave,
Papillion, NE 68046
402-660-7592
susansnyder@pcstraining.net
Experience
1995-present Practical Computing Solutions, LLC
Papillion, NE
Owner, Operator
Successfully operated training center for computer classes.
Develop and teach custom courses and seminars.
Consulted and managed several training projects for large employers.
Specialize in hands-on approach to training, technology education
and tech support.
Provide Business and Systems Analysis for training and work flow
processes.
Able to work with all levels of experience and train appropriately.
Develop custom trainings based on client need and software needs.
These would include classroom materials, practice exercises and
technical manuals as needed.
Consistently high reviews of training. Monitored to assure quality
control.
Developed and supported over 30 major databases as well as several
smaller ones.
Provide help-desk and emergency support via phone, internet or
on-site as needed.
Document conversion to electronic formats
Virtual Assistant services
Software Consulting Experience
13+ years of extensive project work in Access development and
Excel programming
Use Microsoft Access to develop many database applications.
Gather information on database needs and functionality
Provide documentation of time and activity in development
Work with clients on implementing and testing database
Provide quick fine tuning and monitoring of database
Provide documentation and training on database use
Provide continued support through the life-cycle of the application
Can support and develop remotely or on-site depending on technology
available.
Ability to manage multiple and complex projects
Strong Practical knowledge of Applications and Network technologies
Ability to work in a team environment with technically skilled
individuals
Ability to Lead and Motivate
Detail oriented, strong analytical, numerical, planning and
reasoning abilities
Decision making ability to establish priorities, credibility, and
balance among team and client requirements
Excellent interpersonal, communications and project management
skills
Sound judgment and tact
The ability to work effectively with customers, management and
technical staff.
Organizational Skills
Professional demeanor
Self-motivated, Self-directed
Flexibility: task assignment, priorities, work environment
Quick thinker, creative problem solver
Team player with participative management and coaching style, which
advocates a team concept
Demonstrated understanding of business processes and how technology
enables those processes
Identify and learn new technologies very quickly
Demonstrated knowledge of development and database tools
Demonstrated understanding of core business processes
Proven project experience
Technical writing experience
Microsoft Office User Specialist (MOUS) Certified in Excel, Word,
Access, Outlook, Powerpoint, Publisher, Visio, Project, FrontPage
Ebay Education Specialist
Flash, Dreamweaver, Photoshop, PHP, SQL, VBA, Microsoft Server 2003,
Crystal Reports, HTML, CSS, Wordpress, Reporting Services
1993-1994 Great American Life Insurance Cincinnati, OH
Model Company- Computer Training Department
Part of the IT support team
Evaluated and designed training programs for over 400 employees
Programmed Xerox documentation for insurance policies
Education
19911993 Wayne State College Wayne, NE
B.S. Mathematics and Computer Science Education
Graduated Magna cum laude.
19881993 Nebraska Christian College Norfolk, NE
B.A. Biblical Studies
Graduated Magna cum laude.
Awards
Nebraska Workforce Development- Innovative Support of Workforce
Development Award 2002¬
Other areas of involvement
Church and Community events
Volunteer Coordinator of Guest Services program at Third City
Christian Church. Coordinate total of 95 volunteers with 35 volunteers
serving each week in various responsibilities.
Lead several support and action groups in the community.
References available upon request |
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